Frequently Asked Questions

How do I get the keys?

All of our properties have a lock box where the key is stored and the code for the lock box, along with all of the other check in details will be emailed to you two days prior to your arrival.


What time can I check in?

Our standard time to check in is 4pm however we appreciate this may not suit everybody. If you want to check in later, this is absolutely fine as it is all done remotely and we provide you with the code to access the key. If you would like to check in earlier please do contact us and we can see if the cleaners have finished early.


Can I bring my pet?

I’m afraid pets are not allowed in any of our properties.


How do I check-out?

Specific check in details will be emailed to you, but as a general rule, please leave all dirty linen and towels in the bathroom, place the waste and recycling in the appropriate receptacle and return the key to the lock box. Check out time is 10am in order to allow our team of cleaners to carry out a thorough clean before the arrival of the next guest. If you need a later check out time please do contact us.


Do I need to bring my own bedlinen and towels?

Fresh bedding & towels are provided for you at the beginning of your stay.


What would happen if something gets damaged at the property?

We do understand that accidents happen and it is inevitable that the odd glass or plate gets broken but please do let us know so that it can be fixed or replaced in time for the next holidaymakers.

It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to carpets, broken windows etc.


I don’t drive- how easily accessible is the property?

All of our properties are located in Shrewsbury town centre and within a 10 minute walk from Shrewsbury train station.

Do I need to pay extra for WiFi?

No, WiFi is included for all of our properties. In addition we have Smart TV’s so you can log in to your Netflix or Amazon Prima account and carry on with that series, just where you left off – just remember to log out before you leave!